SHIPPING POLICY

Delivery Times

We ship most orders out within 1 business day via Australia Post, Amazon Shipping, Couriers Please or DHL. Delivery times stated during checkout can vary, and are subject to each delivery networks schedule. Express is not guaranteed to be delivered within 1-3 days for all areas – please refer to each carriers network guide.

How much is Postage in Australia?

*Our postage starts at $2.95 for regular speed mail (small items only), $5.99 for registered post (any size), and $9.95 via express (any size). We have free express on any order over $75. The live and confirmed postage costs are set during checkout.

*These rates change periodically, this is not a price guide but a reference price only.

Regular Speed Delivery ~2-9 Days 

Australia Post Regular delivery time frame is around  2-9 business days* (This is the method used for items with "Free Shipping")

 

Priority Speed Delivery ~1-3 Days

Australia Post Express delivery time frame is around  1-3 business days

 

Where Does My Order Ship From?

We have recently changed our delivery operations due to changes with Australia Post. Orders ship from the closest available warehouse that can fulfil your order (We have expanded to have a New South Wales warehouse alongside our Melbourne warehouse). We don't ship anything from overseas and all our products are stocked locally! So be assured you will get your order as fast as possible.

What packaging will my order arrive in?

Depending on the fulfilment warehouse used, packaging can vary. We have started utilizing amazon's delivery network to speed up delivery alongside our own warehouse with courier options. Packaging can be a cardboard box, cardboard envelope, bubble mailer or satchel. Rest assured we strive to make sure every order arrives safe and sound!

Remote Locations

Please note that some remote delivery addresses will not be serviced door-to-door. In these cases, the order will be delivered to an Australia Post office and the customer will be contacted to collect from there.

 

International Orders (Countries outside Australia)

For international orders, please refer to the shipping time stated during checkout. International customers will be responsible for any import duties, taxes or any other import related and rejected delivery costs.

 

Missed Deliveries

Mobile Mob deliveries will be made with Australia Post using either: eParcel, Pre-paid satchels, or regular mail. If you are not home at the time of delivery, your order may be taken to a local depot or post office. A missed delivery card will be left at the delivery address, containing all relevant contact details. Re-deliveries cannot be made where a delivery has been attempted and your item has been taken to the nearest post office or postal outlet.

 

Pre-Orders

This indicates a product is on pre-sale, and will usually dispatch by the advertised shipping date. Once your order dispatches you will be notified via email and sent tracking information when applicable.