Quite often we have customers purchasing a new cable from us in hope of fixing their charging issues. Occasionally there is another issue preventing their Fitbit device from recharging. Below are some of the tips we share to help them work out the cause of the problem. 1.There is grime or dirt on the charging contacts Fix: Try cleaning them gently using a cotton earbud, toothpick or toothbrush. This can help improve your charging time as well. 2.A faulty or inconsistent charging source Fix:Try a different USB port or your phones USB charger. Remove any usb hubs or try a different usb port on your computer. Most chargers provide the required 1.0A to charge a fitbit 3.Tracker isn’t connected to the charger—Try reconnecting your tracker to the charging cable. If your tracker has a display, you’ll see a battery icon while it's charging. Fitbit Flex™ lights up while charging. If you have a Fitbit Alta™, make sure the charging contacts are clipped into the Fitbit Alta charger. 4.Fitbit device Firmware is outdated Fix: Update your tracker using the instructions provided on Fitbits’ website. They periodically release updates that fix bugs and improve your devices performance. 5.Tracker has totally freaked out and isn’t responding Fix: Restart the device If you try all the above and that doesn't seem to fix the charging issue your Fitbit battery maybe be faulty or you require a new charge cable. Unfortunately if your battery is faulty your device will have to be sent back under warranty. The design makes its virtually impossible to easily replace a battery inside a Fitbit. If you decide it might be your cable that's faulty we have a range of Fitbit cables available here. 6. Your Fitbit doesn't seem to be responding, or jittery especially after you just charged it. Fix: Try removing your fitbit band, its common if you have an aftermarket or metal band installed, a static charge can sometimes build up and interfere with the electronics.